What is the Hauntley policy for collecting fees outside of Hauntley?

Generally, hosts may not collect any additional fees or charges outside the Hauntley platform unless expressly authorized by Hauntley.

Hotels and software-connected hosts can charge guests additional fees that aren’t collected by Hauntley or used to calculate Hauntley service fees and taxes. These fees are collected directly from guests using a separate payment method outside of Hauntley. Fees are normally collected before a guest’s stay, at check-in, or within 48 hours of checkout.

Fees that can be collected directly by the host

Hauntley only authorizes these fees to be collected if they’re detailed in the listing description and included in the price breakdown before guests book.

• Resort fee: Resort fees often cover the cost of a property’s amenities, like pool, gym, or wifi use
• Security deposit: A refundable deposit that can be used to cover any damage that occurs during the stay
• Cleaning fee: A one-time fee used to cover the cost of cleaning
• Incidentals: This can include things like pet fees, valet or parking fees, airport shuttle fees, etc.