What are Hauntley service fees?

To help Hauntley run smoothly and to cover the costs of the products and services we provide, like 24/7 customer support, we charge a service fee when a booking is confirmed.

Fees for booking a place to stay

We have two different service fee structures for booking a place to stay: split-fee where both hosts and guests pay a service fee, and host-only fee where only the host pays a service fee.

1. Split-fee

This fee structure is the most common. A service fee is deducted from the host payout, and a service fee is charged to guests.

Guest service fee

Most guests pay a service fee that is under 10% of the booking subtotal (the nightly rate plus cleaning fee and additional guest fee, if applicable, but excluding Hauntley fees and taxes). The fee varies based on a variety of booking factors and is displayed to guests, including during checkout before they book a reservation.

2. Host-only fee

The entire service fee is deducted from the host payout, and no Hauntley service fee is paid by guests.

The host-only fee typically ranges from 10% to 16% and is mandatory for hotels and some other hosts. It’s also mandatory for software-connected hosts, unless those hosts have a majority of their listings in the United States. Hauntley hosts who use Super Strict cancellation policies may pay more.